Settled in Wellington acknowledge the importance of protecting the privacy and rights of individuals personal information. This document is our Privacy Policy and explains how we collect and manage personal information.
In this privacy policy, when we say “personal information,” we’re referring to the definition provided in the New Zealand Privacy Act 2020. Basically, it means any info that can help identify you personally. This could be things like your name, address, phone number, email, or even your job. If the info we gather can pinpoint who you are or you can be reasonably identified from it, we consider it personal information.
We might ask for your name, mailing address, email, phone number, age or birth date, job title, and any other details you share with us through our websites or online presence. This could also include info you provide during customer surveys, or when you meet with one of our representatives.
Additionally, we may gather some non-personal information that doesn’t identify you or anyone else. For example, we might collect anonymous survey responses or general data on how people use our website.
We usually gather your personal info straight from you, unless it’s just not reasonable or practical to do it that way. When we do collect your info, we might do it in a few different ways:
We may also collect personal information from third parties including:
When you visit our website, we might send a little file called a “cookie” to your computer. It’s just a small summary with a unique ID number that helps us recognize your computer. This way, we can keep track of what you do on our site for a while. We also use cookies to see how much traffic we get, figure out which parts of our website are popular, and analyze transaction patterns overall. This helps us understand our users better and improve our online products and services.
Our cookies don’t collect any personal info. If you’d rather not get cookies, you can adjust your browser settings to block them. Plus, we might log IP addresses (the electronic addresses for computers online) to analyse trends, manage the website, and see how users navigate around.
Collecting personal information helps us, to help you. If we can’t collect personal information, we might not be able to,
We collect personal information so we can provide the best possible quality of service to you. Our services are tailored to your individual needs, so we require some personal information to complete our business activities and functions.
We collect, hold, use and disclose your personal information for the following purposes:
We may send you direct marketing communications and information about our products and services that we believe could interest you. These communications may be delivered through various channels, including mail, SMS, fax, and email, in compliance with applicable marketing regulations, such as the Spam Act 2003 (Cth). If you express a preference for a specific communication method, we will strive to use that method whenever feasible. Additionally, you can opt out of receiving marketing communications from us at any time by contacting us (details can be found on this website) or by utilizing the opt-out options provided in our marketing messages. We will ensure that your name is promptly removed from our mailing list.
If you believe that the personal information we hold about you is incorrect, incomplete, or inaccurate, you may request an amendment. We will evaluate whether the information needs to be corrected and, if necessary, make the appropriate changes.
You can request access to any personal information we have about you at any time by contacting us (details available on our website). If we possess information you are entitled to access, we will strive to provide you with appropriate means to obtain it, such as mailing or emailing it to you. Please note that we may charge a fee to cover our administrative and reasonable costs in providing this information, which will be listed on our website. However, we will not charge for simply making a request or for correcting your personal information.
There may be circumstances where we cannot grant you access to your personal information. For instance, we may need to refuse access if it would compromise the privacy of others or breach confidentiality. In such cases, we will provide you with written reasons for the refusal.
If you believe that your privacy has been breached, please contact us using the contact information on our website and provide details of the incident so that we can investigate. We will then manage the complaint in accordance with our then current Complaints Handling Procedure.
We may share personal information with our employees, as well as third-party suppliers and service providers located abroad for the purposes mentioned above. We take appropriate measures to ensure that these overseas recipients adhere to privacy obligations concerning your personal information.
We may disclose your personal information to entities located outside of New Zealand, including the following:
We may share your personal information with entities in New Zealand that could store or process your data abroad. If such a disclosure occurs in another country (which we deem unlikely), your information will not be protected by the New Zealand Privacy Principles. By providing your details, you consent to this form of disclosure.
As our website is connected to the internet, which is inherently insecure, we cannot guarantee the security of any information you communicate to us online. Additionally, we cannot assure you that your transmitted information will not be intercepted during its journey over the internet. Therefore, any personal or other information you choose to share with us online is done at your own risk.
Our website may feature links to third-party websites. We do not make any representations or warranties regarding the privacy practices of these external sites, nor are we responsible for their privacy policies or content. It is the responsibility of third-party websites to inform you about their own privacy practices.
If you have any questions about this privacy policy, any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
We may change this privacy policy from time to time, and without notice. Any updated versions of this privacy policy will be posted on our website.
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